Operations

There's a moment familiar to anyone who has worked a freight desk. A tracking screen shows a truck stopped on a shoulder outside Kingsville. It has been stopped for two hours. The dot is accurate, the timestamp is current, the geofence is working exactly as designed. And it tells you nothing you can use. Is the driver asleep? Broken down? Waiting on a load lock? Is this a delay you can absorb or a delay you need to call the customer about right now? The technology did its job